Freight Pickup Process: PRO Number Requirement

Last Updated: December 12, 2025

To protect your inventory and ensure shipments are released only to the correct carrier, we require a PRO Number to be provided and verified at the time of pickup. Please follow the steps below based on whether you arrange your own freight or use Handled-arranged freight.

Step 1: Create a Manual Order

When creating a manual shipment order in our system, you must include a PRO Number in the Shipping Details screen.

• For instructions on how to create a manual order, see our guide: How to Manually Create a Shipment Order.

Step 2: If You Arrange the Freight

• Provide the PRO Number to your carrier. This must match the PRO Number you entered into our system.
• The driver must present the exact PRO Number at pickup.
• We cannot release product to a driver without the matching PRO Number.

Step 3: If Handled Arranges the Freight

• Handled will provide the assigned PRO Number directly to the carrier.
• Even in this case, drivers are required to present the PRO Number at pickup.
• This ensures your shipment is only released to the authorized carrier.

Additional Security Measures

For certain shipments—especially those that are high-value or sensitive—our team may also log the driver’s license number and vehicle license plate number at the time of pickup.

✅ Why This Matters
This process helps us:

• Prevent unauthorized pickups
• Ensure accurate handoff of your products
• Provide an audit trail for every outbound shipment